Technical Support
Whether it is assistance on-site or remote, providing technical support when you need it is part of our success. We service Microsoft Windows, Mac OS X, IOS, Android and server operating systems and can resolve most issues remotely.
How does it work?
| Step 1: | If you are an existing Syntiro customer and have an active support contract with us, simply call or email us anytime to open a new support incident. |
| NOTE: If you are an existing Syntiro customer without an active Syntiro support contract, you may still call or email us anytime to open a support incident. Please note that pay-per-incident resolutions are billed at our standard rate of $170/hour. | |
| Step 2: | A Syntiro engineer will contact you to assess and resolve the problem. To expedite handling of your support ticket, please include as much information about the problem as possible. |
| Step 3: | The support team member may ask you to install one of our support tools and with your permission will begin viewing your system and share control of your mouse and keyboard. You may be asked to reproduce an error or show us the problem you are experiencing. You will have full control of your computer at all times and can override control of the mouse/keyboard or end screen sharing at any time. |
What We Do
Whether you need a new computer setup with files and settings from your old system, your email synced on your iPhone, or assistance with a wireless network, we can help. If it hums, beeps or clicks we support it.
| Computer Services: | New Computer Setup Data/Settings Migration Data Transfer Spyware Removal and Protection Virus Removal and Protection |
Computer Troubleshooting Data Backup Solutions Computer Tune-up Software Installation Remote Access |
| Other Services: | Cloud Storage Cloud Backup Cloud Application and Migration Services Wireless Networking/Wi-Fi Printer/Scanner/Fax Installation Wireless Printer Setup Bluetooth Device Setup Mobile Phone Support |
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| Network/Server Services: | Windows Server/SBS Support Server Installation, Migration, and Maintenance Network troubleshooting Firewall configuration VPN support Anti-spam/Content Filtering Exchange Server/Email Support |
QuickSupport Tool
When you click Quick Support, your browser will be redirected to download the QuickSupport tool for your computers operating system. Once downloaded, simply double click the downloaded program file to begin your support session. Tell your engineer the ID provided by the QuickSupport tool. NOTE: Some operating systems will prompt ask you for permission to run a program downloaded from the Internet. It is safe to run the TeamViewer Quick Support tool.
Questions, comments? E-mail us at: info@syntiro.com
Support Tools
Support Links
Support Contracts
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- Monthly
- Semi-Annual
- Annual